These General Conditions regulate the acquisition of the services offered on this website, owned by Txartel Kopia, S.L. (hereinafter, the "COMPANY").
The acquisition of any of the services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain services.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the services offered.
In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the identifying data of the COMPANY are presented below:
The COMPANY offers as one of its main services the printing on various formats, of files or documents sent through this website, with the particular configuration and characteristics indicated in the purchase process. As a result, the client will obtain printing on paper or other supports, with home delivery or collection according to the contract in the purchase process.
The COMPANY may offer the sale of products that do not require any type of printing.
The delivery method is chosen by the customer in the purchase process. Delivery times will vary depending on the chosen modality and destination:
HOLIDAYS: On Saturdays, Sundays and holidays, no deliveries are made. Local, Regional or National Festivities, both of Origin and Destination, are not collected or delivered by transport, so they are not counted as a working day. The deadlines for Ceuta, Melilla, the Canary Islands, the Balearic Islands and internationally are different and are processed through other forms of delivery.
For deliveries in small towns, distant from the transport agency, it could be delayed 24 hours, in exceptional cases.
HIGH SEASON: In times of maximum demand (for example, during the beginning of the school year, Christmas, exams, change of semester, or calls for oppositions, the printing and shipping time can be increased in 24 additional hours, in which case the client will be notified.
Once the shipment is made to the delivery address or to the store, the customer will receive a tracking link from the transport company.
The COMPANY will not be responsible for delays that occur due to causes beyond its management (external suppliers, couriers, etc.) or force majeure or the loss of the package by persons outside the transport contract.
The COMPANY makes several forms of payment available to the customer that they can choose when placing the order. The customer can only choose the payment method that the COMPANY has activated on this website at that time. The forms of payment that can be activated are payment by credit or debit card, transfer, bizum, cash, stripe.
The customer can cancel an order by contacting our customer service department at the email address info@txartel.net as long as the order has not been placed or is in the preparation phase, and as long as the receipt arrives. of the order and the cancellation communication have not elapsed more than 3 hours.
If the order has started the manufacturing process, in the section my customer orders, the order will appear in the status "PROCESSING" and/or you will receive an email notification. From the moment the order goes through this manufacturing stage, cancellation will not be possible. This is because the products are personalized at the customer's choice.
The client has 5 days from the delivery of his order to report incidents with it (breakage, printing errors, etc.). The products offered by the COMPANY are made exclusively or personalized for each client, therefore, they will not be returned except for defects of origin. In such a case, according to what is established in the regulations on the guarantee of consumer goods to the replacement, return or repair as appropriate.
In the event of an incident or claim, you must communicate it to the following email address info@txartel.net
This website (hereinafter, the "Website") is the responsibility of Txartel Kopia, S.L. (hereinafter, the "COMPANY").
The COMPANY welcomes you and invites you to carefully read the General Conditions of Use of this Website (hereinafter, the "General Conditions of Use") that describe the terms and conditions that will be applicable to your browsing through it, in accordance with the provisions of the applicable Spanish regulations. Since the COMPANY could modify these Conditions of Use in the future, we recommend that you visit them periodically to be duly informed of the changes made.
With the aim that the use of the Website conforms to criteria of transparency, clarity and simplicity, the COMPANY informs the User that any suggestion, doubt or query regarding the General Conditions of Use will be received and resolved by contacting the COMPANY through the email info@txartel.net.
In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the identifying data of the COMPANY are presented below:
The COMPANY provides the content and services that are available on the Website, subject to these General Conditions of Use, as well as the policy on personal data processing (hereinafter, the "Data Protection Policy"). Access to this Website or its use in any way grants you the qualification of "USER" and implies unreserved acceptance of each and every one of these General Conditions of Use, reserving the COMPANY the right to modify them at any time.
Consequently, it will be the responsibility of every USER to carefully read the General Conditions of Use in force on each of the occasions in which he accesses this Website, so that, if he does not agree with any of the provisions herein, , must refrain from the use of this Website.
Likewise, it is warned that, on occasions, particular conditions may be established for the use of specific content and/or services on the Website, the use of said content or services will imply acceptance of the particular conditions specified therein.
The USER also undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice, and will respond to the COMPANY or to third parties, any damages that may be caused as a result of breach of said obligation.
When it is necessary to provide personal data for access to certain content or service, USERS will guarantee its veracity, accuracy, authenticity and validity. The COMPANY will give said data the corresponding automated treatment depending on its nature or purpose, in the terms indicated in the Data Protection Policy section.
The USER acknowledges and accepts that all the contents displayed on the Website and, in particular, designs, texts, images, logos, icons, buttons, software, trade names, trademarks, or any other signs susceptible to industrial use and/or are subject to Intellectual Property rights and all trademarks, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted in the page, which are the exclusive responsibility of the COMPANY and / or third parties, who have the exclusive right to use them in economic traffic.
For all these reasons, the USER undertakes not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, holding the COMPANY harmless from any claim arising from breach of such obligations. In no case does access to the Website imply any type of waiver, transmission, license or total or partial assignment of said rights, unless expressly stated otherwise. These General Conditions of Use of the Website do not grant USERS any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its Contents other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by the COMPANY or the third party owner of the rights affected.
The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any existing intellectual creation on this site, as well as the site itself as a whole, as a multimedia artistic work, are protected as rights copyright by copyright law. The COMPANY is the owner of the elements that make up the graphic design of the Website, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Website or, in any case, has the corresponding authorization for the use of said elements. The content provided on the Website may not be reproduced in whole or in part, nor transmitted, nor registered by any information retrieval system, in any form or by any means, unless prior authorization is obtained, by writing, of the aforementioned Entity
Likewise, it is prohibited to delete, evade and/or manipulate the "copyright" as well as the technical protection devices, or any information mechanisms that the contents may contain. The USER of this Website undertakes to respect the rights stated and to avoid any action that could harm them, reserving in any case the COMPANY the exercise of any means or legal actions that correspond to it in defense of its legitimate intellectual and industrial property rights.
The USER is solely responsible for violations of copyright, intellectual property, trademarks and other protected rights of all documents and information provided to this Website for the provision of the offering services. The COMPANY is not responsible for possible violations of these rights committed by the user, therefore it exempts itself from all responsibility and claims from third parties in this regard.
The USER agrees to:
Notwithstanding what is established in the previous section, the USER must also refrain from:
If you are provided with a password to access some of the services and/or contents of the Website, you undertake to use it diligently, keeping it secret at all times. Consequently, it will be responsible for its proper custody and confidentiality, agreeing not to transfer it to third parties, temporarily or permanently, nor to allow access to the aforementioned services and/or contents by outsiders. Likewise, you are obliged to notify the COMPANY of any fact that may involve improper use of your password, such as, without limitation, its theft, loss or unauthorized access, in order to proceed with its immediate cancellation. Consequently, as long as the previous notification is not made, the COMPANY will be exempt from any liability that may arise from the improper use of its password, being its responsibility any illegal use of the contents and/or services of the Website by any illegitimate third party.
If you negligently or intentionally fail to comply with any of the obligations established in these General Conditions of Use, you will be liable for all damages that may arise from said breach for the COMPANY.
The COMPANY does not guarantee continuous access, nor the correct display, download or use of the elements and information contained in the pages of the Website, which may be prevented, hindered or interrupted by factors or circumstances beyond its control.
The COMPANY is not responsible for the decisions that may be adopted as a result of access to the content or information offered.
The COMPANY may interrupt the service or immediately terminate the relationship with the USER if it detects that use of its Website or any of the services offered therein are contrary to these General Conditions of Use. The COMPANY does not responsible for damages, losses, losses, claims or expenses derived from the use of the Website. It will only be responsible for eliminating, as soon as possible, the content that may generate such damage, provided that it is notified. In particular, it will not be responsible for the damages that could be derived, among others, from:
The COMPANY excludes any liability for damages of any kind that could be due to the misuse of the services freely available and used by the Users of the Website. Likewise, the COMPANY is exonerated from any responsibility for the content and information that may be received as a result of the data collection forms, being the same only for the provision of consultation and doubt services. On the other hand, in case of causing damages due to an illegal or incorrect use of said services, the USER may be claimed by the COMPANY for the damages or losses caused.
You will defend, indemnify and hold the COMPANY harmless against any damages arising from claims, actions or demands from third parties as a result of your access or use of the Website. Likewise, you agree to indemnify the COMPANY against any damages and losses, which derive from the use by you of "robots", "spiders", "crawlers" or similar tools used in order to collect or extract data or of any other action on your part that imposes an unreasonable burden on the operation of the Website.
The USER undertakes not to reproduce in any way, not even through a hyperlink or hyperlink, the COMPANY's Website, as well as any of its contents, unless expressly authorized in writing by the COMPANY.
The COMPANY's Website includes links to other websites managed by third parties, in order to facilitate the USER's access to information from collaborating and/or sponsoring companies. In accordance with this, the COMPANY is not responsible for the content of said websites, nor is it in a position of guarantor or/or party offering the services and/or information that may be offered to third parties through third-party links. .
The USER is granted a limited, revocable and non-exclusive right to create links to the main page of the Website exclusively for private and non-commercial use. The websites that include a link to our Website (i) may not imply that the COMPANY recommends that website or its services or products; (ii) they may not misrepresent their relationship with the COMPANY or affirm that the COMPANY has authorized such a link, nor include brands, denominations, trade names, logos or other distinctive signs of the COMPANY; (iii) may not include content that could be considered in bad taste, obscene, offensive, controversial, that incites violence or discrimination based on sex, race or religion, contrary to public order or illegal; (iv) may not link to any page of the Website other than the main page; (v) must link to the address of the Website itself, without allowing the website that makes the link to reproduce the Website as part of its website or within one of its "frames" or create a "browser" on any of the pages of the Website. The COMPANY may request, at any time, to remove any link to the Website, after which it must proceed immediately to remove it. The COMPANY cannot control the information, content, products or services provided by other websites that have established links to the Website.
Consequently, the COMPANY does not assume any type of responsibility for any aspect related to such websites.
The provision of the service of this Website and the other services have, in principle, an indefinite duration. However, the COMPANY may terminate or suspend any of the portal services. Whenever possible, the COMPANY will announce the termination or suspension of the provision of the determined service.
In general, the contents and services offered on the Website are merely informative. Therefore, by offering them, the COMPANY does not grant any guarantee or declaration in relation to the contents and services offered on the Website, including, without limitation, guarantees of legality, reliability, usefulness, veracity, accuracy, or marketability, except in to the extent that such representations and warranties cannot be excluded by law.
The COMPANY will not be responsible at all in case of impossibility to provide service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event.
These General Conditions of Use, as well as the use of the Website, will be governed by Spanish law. Any dispute will be resolved in court.
In the event that any stipulation of these General Conditions of Use is unenforceable or null by virtue of the applicable legislation or as a consequence of a judicial or administrative resolution, said unenforceability or nullity will not make these General Conditions of Use unenforceable or null as a whole. In such cases, the COMPANY will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.
Txartel Kopia, S.L., as Data Controller, informs you that, according to the provisions of Regulation (EU) 2016/679, of April 27, (RGPD) and in the L.O. 3/2018, of December 5, data protection and guarantee of digital rights (LOPDGDD), we will treat your data as reflected in this Privacy Policy.
In this Privacy Policy we describe how we collect your personal data and why we collect it, what we do with it, with whom we share it, how we protect it, and your choices regarding the processing of your personal data.
This Policy applies to the processing of your personal data collected by the company for the provision of its services. If you accept the measures in this Policy, you agree that we treat your personal data as defined in this Policy.
We have always been committed to providing our services with the highest degree of quality, which includes treating your data with security and transparency. Our principles are:
The types of data that can be requested and process are:
We also automatically collect data about your visit to our website as described in the cookie policy.
Whenever we request your personal data, we will clearly inform you of what personal data we collect and for what purpose. In general, we collect and process your personal data for the purpose of:
In accordance with the applicable data protection regulations, your personal data may be processed provided that:
The data may be communicated to companies related to Txartel Kopia, S.L. for the provision of various services as Treatment Managers. The company will not make any assignment, except by legal obligation.
In relation to the collection and processing of your personal data, you can contact us at any time to:
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
You can exercise these rights by sending a motivated and accredited communication to info@txartel.net
You also have the right to file a claim with the competent Control Authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.
The requirements of this Policy complement, and do not replace, any other existing requirements under the applicable data protection law, which will prevail in any case.
This Policy is subject to periodic review and may be amended by Company at any time. When this occurs, we will notify you of any changes and ask you to re-read the most recent version of our Policy and confirm your acceptance.
