General Conditions

These General Conditions regulate the acquisition of the services offered on this website, owned by Txartel Kopia, S.L. (hereinafter, the "COMPANY").

The acquisition of any of the services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain services.

These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the services offered.


In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the identifying data of the COMPANY are presented below:

  • Company name: Txartel Kopia, S.L.
  • Trade name: Txartel
  • VAT number: B31628126
  • Address: C/ la Paz 2, 31800 Alsasua – Altsasu, Navarra
  • Email:
  • Phone(s): 948 564 002


The COMPANY offers as one of its main services the printing on various formats, of files or documents sent through this website, with the particular configuration and characteristics indicated in the purchase process. As a result, the client will obtain printing on paper or other supports, with home delivery or collection according to the contract in the purchase process.

The COMPANY may offer the sale of products that do not require any type of printing.

Forms and Delivery Terms

The delivery method is chosen by the customer in the purchase process. Delivery times will vary depending on the chosen modality and destination:

  • Store Pickup: For orders in which the customer chooses to pick them up at one of our offices, we will ensure that the order is ready for collection within 24 hours (working days), notifying the customer at the time this happens.
  • Home Delivery: Orders formalized and paid, which are received and completed until 12:00 noon on a business day (Monday to Friday), will be delivered to the transport agency in the same day, estimating a delivery time of 24/48 hours.

HOLIDAYS: On Saturdays, Sundays and holidays, no deliveries are made. Local, Regional or National Festivities, both of Origin and Destination, are not collected or delivered by transport, so they are not counted as a working day. The deadlines for Ceuta, Melilla, the Canary Islands, the Balearic Islands and internationally are different and are processed through other forms of delivery.

For deliveries in small towns, distant from the transport agency, it could be delayed 24 hours, in exceptional cases.

HIGH SEASON: In times of maximum demand (for example, during the beginning of the school year, Christmas, exams, change of semester, or calls for oppositions, the printing and shipping time can be increased in 24 additional hours, in which case the client will be notified.

Home Delivery

Once the shipment is made to the delivery address or to the store, the customer will receive a tracking link from the transport company.

The COMPANY will not be responsible for delays that occur due to causes beyond its management (external suppliers, couriers, etc.) or force majeure or the loss of the package by persons outside the transport contract.

Payment Methods

The COMPANY makes several forms of payment available to the customer that they can choose when placing the order. The customer can only choose the payment method that the COMPANY has activated on this website at that time. The forms of payment that can be activated are payment by credit or debit card, transfer, bizum, cash, stripe.

Cancellation of Orders

The customer can cancel an order by contacting our customer service department at the email address as long as the order has not been placed or is in the preparation phase, and as long as the receipt arrives. of the order and the cancellation communication have not elapsed more than 3 hours.

If the order has started the manufacturing process, in the section my customer orders, the order will appear in the status "PROCESSING" and/or you will receive an email notification. From the moment the order goes through this manufacturing stage, cancellation will not be possible. This is because the products are personalized at the customer's choice.

Guarantees and Returns

The client has 5 days from the delivery of his order to report incidents with it (breakage, printing errors, etc.). The products offered by the COMPANY are made exclusively or personalized for each client, therefore, they will not be returned except for defects of origin. In such a case, according to what is established in the regulations on the guarantee of consumer goods to the replacement, return or repair as appropriate.

Incidents and Claims

In the event of an incident or claim, you must communicate it to the following email address

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